We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Lux Lady (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://theluxlady.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am delighted. This was a great acquisition with a stunningly tremendous quality for such a minimum money paid. It's just what I was anticipating it would be. I just had it handed over to me today and started using it immediately. as a consequence of the test, I am remarkably excited and would suggest to anyone!
2 Sep 2020 12:30
This store has just the best offers for sale!
2 Sep 2020 02:42
Low priced is the reason why I love online shopping so much
1 Sep 2020 12:50
The option of free shipping is everything. Amazing customer service. exactly as described.
30 Aug 2020 02:53
Thanks a lot!! All is OK!
30 Aug 2020 02:40
With such a discount, is just what i was looking for
30 Aug 2020 01:22
I was wondering where to buy online, and thankfully found this store!
29 Aug 2020 12:21
29 Aug 2020 03:35
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
29 Aug 2020 02:38
I love this... arrived in really good condition! No defects! Thanks!
27 Aug 2020 12:00
is resonable priced and store is really nice in general
21 Aug 2020 01:39
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
19 Aug 2020 07:00
Thank u! I was a little worried but the item is perfect!
16 Aug 2020 12:08
Got it in my mail this couple of hours ago. Super excited about giving it a try!
14 Aug 2020 01:15
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
13 Aug 2020 05:16
Fast and free shipping. Thank you very much!
8 Aug 2020 04:24
Won't even compare with what is sold in other stores. This one is the best!